Offering a smooth and hassle-free experience to you is our top priority. Our garments are all on a made to order basis specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you.
Please read the information on this page for guidance and instructions on exchanging your products for size.
We offer a 2-day no-questions-asked exchange policy, i.e., you can place a return request within 2 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.
However, there are certain exceptions to this policy wherein we will not be able to process an exchange of size.
Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.
Any item where the exchange request is initiated more than 2 days after delivery.
Products purchased on sale, offers or using discount codes.
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a replacement request within 2 calendar days of receiving your order. Please support all replacement requests with relevant images, for us to process this faster.
Please mention your order number & name when you reach out to us.
All replacement requests can be submitted by email on email@example.com or whatsapp on 9748034726
We request you to submit an exchange request by emailing us on on
firstname.lastname@example.org or whatsapp on 9748034726
Once the product reaches us, our operations team will inspect the product and approve the exchange request. Please allow 2-3 working days for this.
Once an exchange is approved we will inform you & initiate your process.
Only an exchange of size of the same design is available, Shipping fees, COD charges, custom packaging if any, etc will not be refunded.